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Direct Support Trainer

Direct Support Trainer

Job ID 
Job Locations 
Caregiver / Direct Support
Regular Full-Time

More information about this job


With 40 programs and service sites spanning several counties, United Cerebral Palsy of Los Angeles, Ventura & Santa Barbara Counties (UCPLA) is the largest nonprofit provider of direct care services for individuals with developmental and intellectual disabilities in Southern California.


UCPLA is hiring a Direct Support Trainer to be responsible for orientation and training of Direct Support Professionals (DSPs) at our Chatsworth and other residential homes and day programs, as assigned. This includes how to work with clients, soft skills, abuse reporting, standard precautions, and safety training of all kinds. In addition to supporting the on-boarding process for all new hires at Chatsworth, the Direct Support Trainer will support re-training and remediation training related to all standard UCPLA policies and procedures and all critical skills related to safe and dignified client care and support. The Direct Support Trainer must model integrity and responsibility in the process of training UCPLA staff to uphold all best practices, standards and protocols.


  • Assumes responsibility for the primary implementation, delivery, and oversight of orientation modules for new hires in Chatsworth and other residential homes and day programs; provides direct orientation and training on the relevant knowledge and skills needed to work with participants and residents; and develops methods to improve team communication and morale
  • Works with Administrators and Program Managers to develop standard framework for orientation in both the residential homes and the day programs
  • Rounds at all residential homes and the Adult Day Program to observe staff, offer instruction, and refine staff understanding and skills; provides direct care to day program participants and residential clients in the course of training staff; supervises direct care while actively training staff
  • Provides on-going training to DSPs, House Managers, Lead Staff, and Instructors on all standard protocols related to staff and client safety, personal rights and licensing regulations as directed
  • Works with subject matter experts, including PTs, OTs, RTs, and Nurses to confirm clear learning objectives and current protocols for inclusion in orientation and periodic training sessions
  • Presents and makes recommendations regarding orientation process, schedule, and instructional delivery options to best achieve the learning objectives
  • Works with Administrators and Program Managers to document progress throughout the orientation process
  • Presents training information using a variety of instructional design methods such as role-playing, simulations, team exercises, group discussions, videos, lectures and/or tests
  • Provides recurring training on topics related to health and safety per quarterly, semi-annual and annual in-service requirements
  • Communicates with co-workers, clients and community members in a professional and appropriate manner; exhibits pro-active approach to resolving issues and updates the appropriate Program Manager, Administrator, Program Resource Developer and Director of Client Services as situations occur
  • Coordinates annual training calendar and monthly schedule for instruction and consultation with Administrators and Program Managers
  • Documents all training procedures; maintains records of formal and informal training sessions provided, and employee participation
  • Participates in meetings, trainings, and in-services, as assigned by Director of Client Services
  • Performs other duties as assigned to meet program and/or business needs


  • Bachelor of Arts degree is preferred
  • Two (2) years of experience providing direct support training to staff
  • Five (5) years of experience working with people with disabilities is preferred
  • Ability to communicate and work professionally and cooperatively with others
  • Must demonstrate strong organizational skills and efficient time management
  • Knowledge of orientation requirements and licensing standards
  • Ability to successfully pass all post-offer, pre-employment screening requirements, including criminal background check, drug screening, physical exam, and provide proof of eligibility to work in the United States
  • Ability to run, push, pull, bend, squat, kneel, lift, and transfer clients (with assistance of others and mechanical lift)


We offer competitive starting salaries and benefits to full-time staff: Health, Dental, Vision, and Life Insurance, Life Assistance Program, Flexible Spending Account (FSA), Paid Holiday, Vacation, Paid Sick Leave Benefits, Referral Bonus Plan, and Retirement Plan.


UCPLA is an equal opportunity employer and is required to comply with equal opportunity legislation in each jurisdiction in which it operates. UCPLA also considers qualified applicants with criminal histories for employment pursuant to California Law and, if applicable, the L.A. Fair Chance Ordinance.