• Director of Client Services

    Job Locations US-CA-Woodland Hills
    Job ID
    Regular Full-Time
    Not applicable
  • Overview

    With 40 programs and service sites spanning several counties, United Cerebral Palsy of Los Angeles, Ventura & Santa Barbara Counties (UCPLA) is the largest nonprofit provider of direct care services for individuals with developmental and intellectual disabilities in Southern California.


    UCPLA is hiring a Director of Client Services who will be directly responsible for the administration and day-to-day operation of all UCPLA group homes in Thousand Oaks, Chatsworth, and other locations as assigned in accordance with best practices, policies and procedures. Ensures compliance with licensing interpretive guidelines and applicable state and federal laws and regulations, including labor laws, Title 17 and/or Title 22, and requirements of regional centers and licensing agencies. Promotes positive outcomes and oversees the health and safety of residents/clients.  Provides direct supervision, training, and development to Program Administrators and ensures effective staff training.  Acts as a UCPLA ambassador and liaison. As a member of the senior management team, actively collaborates with other Directors to coordinate the continuum of services and supports for residents/clients within multiple UCPLA divisions and promotes the effective and efficient operation of the overall organization.  Partners with colleagues to promote smooth program interaction. Participates in setting and upholding organizational policies and procedures and represents the homes to UCPLA officers and the management team.


    • Actively partners with the DHS (Director of Health Services) to ensure clinical standards and practices are adhered to
    • Oversees the development of assessments for new clients/residents
    • Works with local administration and DHS to review referral packets; recruits new clients through site visits, assessments, networking with responsible agencies and other appropriate groups
    • Monitors client records, incident reports, quarterly and semi-annual reports, and Individual Service Plans (ISPs) for timeliness, accuracy, and completeness
    • Recruits, hires, trains, and supervises local administration, drawing on Human Resources as required
    • Provides supervision and coaching to the local administration; assists the local administration in providing supervision and coaching to staff as needed; conducts annual staff performance evaluations
    • Assists local administration and other key staff in managing serious concerns; oversees related communication
    • Provides 24/7 ongoing support to local administration and senior clinical staff as needed
    • Works with local administration to ensure appropriate staffing
    • Oversees development and maintenance of Workforce Management System (scheduling, timekeeping, and payroll); oversees departmental payroll tasks
    • Partners with Therap Administrator and local administration to ensure a comprehensive client record information system that is compliant with regulatory and company requirements and supports client/staff needs with appropriate/complete client information
    • Oversees the review and process of ISPs, semi-annual reports, Special Incident Reports (SIRs), and APS Reports; conducts follow-up as needed
    • Works with COO, Finance Team, and local administration in budget development, fiscal monitoring, and timely completion of related documents
    • Ensures funding streams for all participants/services and seeks to increase funding through appropriate revenue opportunities
    • Ensures homes are well-maintained and in compliance with regulation in coordination with UCPLA Property Manager and maintenance staff
    • Works collaboratively with members of the Senior Management Team to make decisions and build systems which demonstrate integrity and consistency in practice
    • Effectively solves problems and consistently chooses courses of action which result in beneficial outcomes to clients and the organization
    • Demonstrates a positive outlook that is open and supportive of others and the agency; works cooperatively with others to establish positive working relationships throughout the organization
    • Builds and maintains effective internal and external partnerships
    • Maintains clear and consistent communication with all stakeholders
    • Develops and maintains pertinent knowledge related to the organization, program, clients, and staff including, but not limited to policies and procedures; state and federal regulations (Lanterman Act, Title 17, Title 22, applicable areas of the California Code of Regulations, applicable California Welfare and Institutions Codes); regional center requirements; best practices and trends; resources and opportunities; funding requirements; client needs and preferences; and person-centered planning


    • Bachelor’s degree in Human Services or related discipline is required
    • Master's degree a Human Services related field is preferred
    • Program certification in First Aid, CPR, and Professional Assault Crisis Training/Manual Restraint are preferred
    • Five years’ experience in Human Services or similar industry is required
    • Minimum of two years’ supervisory experience managing employees is required
    • Experience working with people with special needs is preferred
    • Experience with service design, development, and implementation is preferred
    • Experience with program administration and budgeting is preferred
    • Experience with regional centers, licensing, and other agencies is preferred
    • Proficiency in Microsoft Word, Excel, and the use of the Internet for research are required in addition to the ability to learn and utilize other applications as required


    We offer competitive starting salaries and benefits to full-time staff: Health, Dental, Vision, Life Insurance, Life Assistance Program, Flexible Spending Account (FSA), Paid Holidays, Vacation Benefits, Paid Sick Leave Benefits, Referral Bonus Plan, and Retirement Plan.


    UCPLA is an equal opportunity employer and is required to comply with equal opportunity legislation in each jurisdiction in which it operates. UCPLA also considers qualified applicants with criminal histories for employment pursuant to California Law and, if applicable, the L.A. Fair Chance Ordinance.





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